php/mysql open source customer service ticketing system? -

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i have simple form customer feedback / customer issues, form send email support@ourwebsite.com , check , reply inquiries.

i'd implement proper ticketing system ticket opened each issue, , replies can done via email or via form (that displays previous replies), etc.

does know of such beast ? php/mysql based , not heavy - don't want full crm or so, ticketing really.

here's complete list of open source e-ticket systems: http://www.opensourcehelpdesklist.com/

i use e-ticket support. it's scary simple gets, business needs. simple entry, file attachments, email notifications, stored responses, , simple dashboard. beware, though, customization can bit of bear because developers include files include files include other files.......however, it's fine out of box if don't plan hacking.


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